Refund policy

THE POUR SOCIETY

RETURN & REFUND POLICY

Effective Date: June 11, 2026

At The Pour Society, we are committed to providing exceptional service and unforgettable experiences. Due to the nature of our event-based services, the following refund policy applies.

NON-REFUNDABLE RETAINER

A non-refundable retainer equal to 25% of the total service cost is required to secure your event date.

This retainer reserves your date, time, and service staff and is therefore non-refundable under all circumstances.

FINAL PAYMENTS

Final payments are due no later than 14 days before the event date.

Once final payment has been received, refunds will not be issued for cancellations made within 14 days of the event.

CANCELLATIONS

If a client chooses to cancel an event:

• The 25% retainer will be forfeited.

• Any additional refund requests will be reviewed on a case-by-case basis.

• No refunds will be provided for cancellations made within 14 days of the scheduled event date.

RESCHEDULING

Clients may request to reschedule an event. Rescheduling requests must be submitted in writing and are subject to availability.

Approved rescheduled events may have the original retainer transferred to the new event date.

SERVICE REFUNDS

Because services are performed at the time of the event, refunds will not be issued after services have been completed.

If a service issue arises during an event, clients should notify The Pour Society immediately so we may address and resolve the concern.

EVENT CANCELLATION BY THE POUR SOCIETY

If The Pour Society must cancel an event due to emergency, severe weather, unsafe conditions, or circumstances beyond our control, clients may receive a full refund of payments made, excluding services already rendered.

CONTACT US

For questions regarding refunds, cancellations, or rescheduling, please 

contact:

The Pour Society

Email: 

thepoursocietyconcierge@gmail.com

Phone: (504) 874-5428

Luxury in Every Pour.

Dominquee Wilson

Founder & CEO

The Pour Society